How do I print my e-ticket?

An email will be sent to you within a few minutes of purchasing your tickets. The email will include your e-ticket attached as an Adobe PDF file that you print on any printer on standard 81/2" x 11" paper.
Download Acrobat Reader

Is my e-ticket a valid ticket?

Yes, your e-ticket is a valid ticket. No other ticket will be sent to you.

Do I need to present identification with my e-ticket at the door?

Photo I.D. is not required to validate your e-ticket, but it is always a good idea to carry photo I.D. with you in case the venue or event staff request this.

What do I do if I lose my tickets or they don't come in the mail?

If you lose your tickets or they don't arrive in the mail, please contact Ticketpro at 1-888-311-9090.

Can I get a refund or exchange my tickets?

No. All sales are final. If an event is cancelled you will be advised by email or by telephone on how to get a refund or use the tickets for the rescheduled event.

Why do you charge a service fee?

The service fee covers the cost of providing a service; it pays for things like the software that provides the convenience of online purchasing and e-tickets, our Call Centre which is available to you 7 days a week from 10am to 11pm, the printing and distribution of tickets, etc.

Who determines the amount of the service fee?

Ticketpro works with the event organizer to determine the service fee. It will vary depending on the event and the ticket price.

We are here to help. If you have any problems purchasing tickets please call us at 1-888-311-9090 or by email at atlantic@ticketpro.ca.

SELLING TICKETS

How do I sell tickets to my events with Ticketpro?

Please call 866-482-4163.