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FAQ

FAQ - Coronavirus and events

In order to comply with government guidelines, most event organizers have to cancel or postpone their events to avoid the spread of Coronavirus.

Please refer to the information below concerning our events.

List of cancelled and postponed events

Last update on April 8, 2020

  • THE STANFIELDS - Saturday, March 14, 2020 @ 8:00 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • PRESENTING ROLAND SMITH - Saturday, April 18, 2020 @ 7:30 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • THE AMAZING MAX - Saturday, May 2, 2020 @ 2:00 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • TREVOR GOULD - Saturday, May 16, 2020 @ 7:30 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • THE COMIC STRIPPERS - Saturday, June 6, 2020 @ 7:30 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • CFMA SONGWRITER SHOWCASE - Saturday, April 4, 2020 @ 1:00 PM - The Guild, Charlottetown, PE - Cancelled

  • THE ROYAL NORTH & FRIENDS HOMETOWN SHOW - Saturday. March 14, 2020 @ 7 PM - The Guild, Charlottetown, PE - Postponed to July 25, 2020

  • MUSIC @ MEMORIAL 2020 WINTER/SPRING CONCERT SERIES - Memorial University School of Music, St. John's, NL - Cancelled

  • HYPNOTIST JASON CYRUS - Saturday, April 18, 2020 @ 8:00 PM - Lunenburg County Lifestyle Centre, Bridgewater, NS - Cancelled

  • WE WILL ROCK YOU - March 28-April 4, 2020 - Cobequid Educational Centre, Truro, NS - Postponed - date to be determined

  • 2020 PLAYOFFS | TRURO JR. A BEARCATS - Community Credit Union Arena at the Rath Eastlink Community Centre, Truro, NS - Cancelled

  • TERRY FATOR - IT STARTS TONIGHT - Friday, April 17 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to August 21, 2020

  • ALAN DOYLE: ROUGH SIDE OUT TOUR - Wednesday, April 8, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed - date to be determined

  • LOVERBOY & TROOPER - Saturday, April 4, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to August 29, 2020

  • HUBTOWN THEATRE: THE WILD WOMEN OF WINEDALE - March 18-21, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed to June 10, 11, 12 and 13

  • TERZETTTO - Friday, March 27, 2020 @ 7:30 PM - Osprey Arts Centre, Shelburne, NS - Cancelled

  • SYMPHONY NOVA SCOTIA - Sunday, March 29, 2020 @ 2:00 PM - Alderney Landing Theatre, Dartmouth, NS - Cancelled

  • CELTIC RANT - Tuesday, March 17, 2020 @ 7:00 PM - Osprey Arts Centre, Shelburne, NS - Cancelled

  • THE CLAIRVOYANTS - Tuesday, March 31, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to November 15, 2020

  • CHARLEY PRIDE LIVE! - Wednesday, April 22, 2020 @ 7:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to August 30, 2020

  • ACT PRESENTS 'NOISES OFF' BY MICHAEL FRAYN - April 9 to 18, 2020 @ 7:30 P.M. - Holland College, Florence Simmons Performance Hall, Charlottetown, PE - Postponed - Date to be determined.

  • LEDWELL & HAINES - APRIL FOOLISHNESS - Friday, April 3, 2020 @ 7:30 PM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Postponed - Date to be determined

  • GREASE - April 17 to 25, 2020 @ 2 PM & 7 PM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Postponed - Date to be determined

  • APA - PROFESSIONAL DEVELOPMENT TOUR - March 23-30, 2020 @ 9:00 AM - 5:00 PM - Multiple Venues, Multiple Cities in Atlantic Canada - Cancelled

  • WEDNESDAY NIGHT MOVIE SERIES - Wednesdays @ 7:30 PM - Aultsville Theatre, Cornwall, ON - Postponed - Date to be determined

  • 2020 BIA NATIONAL CONFERENCE (OBIAA) TRADE SHOW - April 19-21, 2020 - Delta Hotels by Marriott Toronto Airport & Conference Centre, Toronto, ON - Postponed - Date to be determined

  • IT'S 5 O'CLOCK SOMEWHERE - Friday, April 3, 2020 @ 7:30 PM - Horizon Performing Arts Centre, Spruce Grove, AB - Postponed - Date to be determined

  • BILLY MCGUIGAN'S ROCK LEGENDS - Friday, March 20, 2020 | Horizon Stage - Spruce Grove, AB - Cancelled

  • THE SLOCAN RAMBLERS - Sunday, March 22, 2020 | Horizon Stage - Spruce Grove, AB - Cancelled

  • BOOM STARRING RICK MILLER - Friday, April 17, 2020 | Horizon Stage - Spruce Grove, AB - Cancelled

  • AMAZING AIRDRIE WOMEN'S AWARDS - Thursday, April 30, 2020 @ 8:00 PM - The Bert Church Theatre, Airdrie, AB - Postponed to June 11, 2020

  • CHRISTINE TASSAN - Monday, April 6, 2020 - Yorkton Arts Council 2019-2020 Season - Anne Portnuff Theatre, Yorkton, SK - Cancelled

  • BALLET JORGEN ANNE OF GREEN GABLES - Friday, March 20, 2020- Yorkton Arts Council 2019-2020 Season - Anne Portnuff Theatre, Yorkton, SK - Cancelled

  • YORKTON ARTS COUNCIL - BALLET JORGEN: ANNE OF GREEN GABLES - Friday, March 20, 2020 - Anne Portnuff Theatre, Yorkton, SK - Postponed - Date to be determined

  • YORKTON ARTS COUNCIL - CHRISTINE TASSAN ET LES IMPOSTEURES - Monday, April 6, 2020 - Anne Portnuff Theatre, Yorkton, SK - Postponed - Date to be determined

  • ELITE 1 MMA PRODUCTIONS - FIGHT NIGHT 38 - Saturday, April 25, 2020 @ 7:30 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed - Date to be determined

  • COASTAL DANCE THEATRE "IN CONCERT" 2020 - Saturday, April 18, 2020 @ 2:00 PM & 7:00 PM - Alderney Landing Theatre, Dartmouth, NS - Postponed - Date to be determined

  • KAIZEN PRO WRESTLING - Saturday, April 11, 2020 @ 7:30 PM - Alderney Landing Theatre, Dartmouth, NS - Postponed to June 25, 2020

  • THE ONCE - Sunday, March 22, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed - Date to be determined

  • LUNENBURG FOLK HARBOUR SOCIETY FOLK FIESTA! - Saturday, March 28, 2020 @ 7:00 PM - Lunenburg Opera House, Lunenburg, NS - Cancelled

  • NORMA MACDONALD - April 18, 2020 - 2020 LUNENBURG FOLK HARBOUR SOCIETY SPRING CONCERT SERIES - Lunenburg Opera House, Lunenburg, NS - Postponed - Date to be determined

  • QUOTE THE RAVEN - Saturday, April 11, 2020 @ 7:30 PM - Lunenburg Opera House, Lunenburg, NS - Postponed - Date to be determined

  • LLOYD SPIEGEL - Friday, April 17, 2020 @ 7:30 PM - Al Whittle Theatre, Wolfville, NS - Cancelled

  • BURGER WALK TOURS - April 5-26, 2020 @ 2 PM - Multiple locations - Wolfville and Kentville - NS - Postponed - Date to be determined

  • BURGER BUS TOURS - April 4-25,2020 @ 1 PM - Multiple locations - Wolfville and Kentville - NS - Postponed - Date to be determined

  • SLOAN - NAVY BLUES TOUR - Friday, May 1, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed - Date to be determined

  • FRED MORRISON CANADIAN MARITIME TOUR - Friday, May 1, 2020 @ 7:00 PM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Cancelled

  • 2020 ATLANTIC CANADA PIOBAIREACHD CHALLENGE - Saturday, May 2, 2020 @ 9:00 AM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Postponed - Date to be determined

  • ALBERTA ZIRKA UKRAINIAN DANCERS - Saturday, April 25, 2020 @ 1 PM - Maclab Centre, Leduc, AB - Cancelled

  • DAUGHTRY - Monday, March 30, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to September 8, 2020

  • 2020 EAST COAST MUSIC AWARDS: FESTIVAL & CONFERENCE - April 29-May 3, 2020 - St. John's, NL - Cancelled

    1. (Refunds will be issued for wristbands, Passes, Matt Mays Big Ticket and Songwriters' Circle with the proof of receipt or purchase number. At the request of patrons Festival & Conference/ VIP passes will be honoured for the 2021 Festival to be held May 5-9 in Sydney, Cape Breton. Ticket holders can request the cost of their tickets be donated to Unison Benevolent Fund)

  • THE AUSTRALIAN BEE GEES SHOW - Friday, May 15, 2020 @ 7:30 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to September 10, 2020

  • LEGENDS SHOW - Thursday, May 28, 2020 @ 7:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to Friday, August 28, 2020 @ 7:00 PM

  • ALAN DOYLE: ROUGH SIDE OUT TOUR - Wednesday, April 8, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to Tuesday, October 6, 2020 @ 8:00 PM

  • 2TH ANNUAL NB HEART TRUTH FEATURING PLATINUM BLONDE IN SUPPORT OF THE HEART & STROKE FOUNDATION - Saturday, May 2, 2020 @ 8:00 PM - Molson Canadian Centre at Casino NB, Moncton, NB - Postponed to Saturday, September 5, 2020

  • 2020 ATLANTIC CANADA PIOBAIREACHD CHALLENGE - Saturday, May 2, 2020 @ 9:00 AM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Cancelled

  • LUNCH AT ALLEN'S - Saturday, April 25, 2020 @ 7:30 PM - The Astor Theatre, Liverpool, NS - Postponed to October 7, 2020

  • THE MCCARTNEY YEARS - Thursday, April 30, 2020 @ 7:30 PM - The Astor Theatre, Liverpool, NS - Postponed to April 16, 2021

  • KAIZEN PRO WRESTLING - Saturday, April 11, 2020 @ 7:30 PM - Alderney Landing Theatre, Dartmouth, NS - Postponed to June 6, 2020

  • ALEX ZERBE - Sunday, April 25, 2020 @ 7:30 PM - Osprey Arts Centre, Shelburne, NS - Cancelled

  • CELEBRATING THE KINGS OF FRIDAY NIGHT - Saturday, May 9, 2020 @ 7:00 PM - Marigold Cultural Centre, Truro, NS - Postponed - Date to be determined

  • LLOYD SPIEGEL - Thursday, April 16, 2020 @ 7:30 PM- Osprey Arts Centre, Shelburne, NS - Cancelled

  • THE GOOD THE BARD AND THE UGLY - Saturday, April 18, 2020 @ 7:00 PM- Osprey Arts Centre, Shelburne, NS - Cancelled

  • JILL BARBER - DEDICATED TO YOU TOUR - Thursday, April 2, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Cancelled

  • SLOAN - NAVY BLUES TOUR - Friday, May 1, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed to October 31, 2020 at 7:30 pm

  • DAVID FRANCEY - Friday, May 15, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed to May 14, 2021 at 7:30 pm

  • Lobby Hero by Kenneth Lonergan - April 13-May 2, 2020 - DARTMOUTH PLAYERS - 2019-2020 SEASON - Dartmouth, NS - Postponed - Date to be determined

  • Boeing Boeing by Marc Camoletti - June 8-27, 2020 - DARTMOUTH PLAYERS - 2019-2020 SEASON - Dartmouth, NS - Postponed - Date to be determined

  • PADDLEFEST 2020 - PASSES - May 14-17, 2020 - St. Andrews, NB - Cancelled

  • VOTIVE DANCE PRESENTS SYNCED SYSTEMS - April 3 & 4, 2020 @ 8:00 PM - Alderney Landing Theatre, Dartmouth, NS - Postponed to September 11-12, 2020

  • ASCEND DANCE SHOWCASE - April 5, 2020 @ 7:00 PM - Alderney Landing Theatre, Dartmouth, NS - Cancelled

  • JOEL PLASKETT - Thursday, April 16, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed to October 19, 2020

  • MARITIME CONCERT OPERA - THE MERRY WIDOW - Tuesday, June 16, 2020 @ 7:30 PM- Osprey Arts Centre, Shelburne, NS - Cancelled

  • SNOWED IN COMEDY TOUR - Friday, April 24, 2020 @ 8:00 PM - Marigold Cultural Centre, Truro, NS - Postponed to October 16, 2020

  • THE ELLIOTTS & JULIE JOHNSTONE - Sunday, April 19, 2020 @ 2:00 PM - Marigold Cultural Centre, Truro, NS - Cancelled

  • ERIN COSTELO - Saturday, April 25, 2020 @ 7:30 PM - Marigold Cultural Centre, Truro, NS - Postponed to Friday, March 5, 2021 at 7:30 pm

  • Christine Campbell & Don Ross - Saturday, May 9, 2020 - 7:30 PM - 2020 LUNENBURG FOLK HARBOUR SOCIETY SPRING CONCERT SERIES - Lunenburg Opera House, Lunenburg, NS - Postponed - Date to be determined

  • Lynne Hanson & Ian Sherwood - Saturday, May 30, 2020 - 7:30 PM - 2020 LUNENBURG FOLK HARBOUR SOCIETY SPRING CONCERT SERIES - Lunenburg Opera House, Lunenburg, NS - Postponed - Date to be determined

  • JAMES MULLINGER - EMBRACE WHERE YOU LIVE - Thursday, May 14, 2020 @ 7:30PM - The Astor Theatre, Liverpool, NS - Postponed - Date to be determined

  • A SALUTE TO CONWAY TWITTY - Sunday, April 26, 2020 @ 7:30 PM - The Astor Theatre, Liverpool, NS - Postponed - Date to be determined

  • 2 SHERLOCK HOLMES ADVENTURES - Sunday, April 19, 2020 @ 7:30 PM - The Astor Theatre, Liverpool, NS - Cancelled

  • JAMES MULLINGER - EMBRACE WHERE YOU LIVE - Thursday, May 14, 2020 @ 7:30PM - The Astor Theatre, Liverpool, NS - Cancelled

  • JANET CULL TRIO - Sunday, May 10, 2020 @ 2:00 PM - Osprey Arts Centre, Shelburne, NS - Cancelled

  • THE VERY HUNGRY CATERPILLAR & OTHER ERIC CARLE FAVORITES - Saturday, April 11, 2020 @ 12:00PM & 4:00 PM - Mermaid Imperial Performing Arts Centre, Windsor, NS - Cancelled

  • WHISKEY JACK - Friday, May 8, 2020 @ 7:30 PM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Postponed - Date to be determined

  • JACKALOPE ATLANTIC - FEATURING TONY HAWK, MAT HOFFMAN & FRIENDS - May 15-17, 2020 - Rath Eastlink Community Centre, Truro, NS - Postponed to May 21-23, 2021

  • MY LIFE - BILLY JOEL TRIBUTE BAND - Saturday, May 9, 2020 @ 7:30 PM - The College of Piping and Celtic Performing Arts of Canada, Summerside, PE - Postponed - Date to be determined

I have tickets for an event, but I have not yet received information about cancellation or postponement, what should I do?

If we have not yet contacted you regarding an event, it is because we are awaiting the official decision of the organizer. Perhaps a postponement date has not yet been decided. You do not need to contact us, we will contact you as soon as a decision is made for the event in question.

Please, note that we can only offer refunds if the event organizers cancel the event. It is therefore not worth asking for a refund until the event is officially cancelled.

How can I support the cultural industry in this difficult time?

The past few days have been very difficult for the arts, culture and entertainment industry, and sadly this is probably just the beginning. The financial impact of the cancellations is enormous for everyone involved in the organization of an event. Artists, venues, technical and administrative teams, producers, ticketing, and audiences are all suffering from this situation. If your financial means allow, please know that not asking for a refund will make a big difference.

You can also make a donation to any cultural organization.

What if my event is cancelled due to Coronavirus?

If you purchased tickets online or by phone for a cancelled event, you do not need to request a refund with our customer service department, no further action is required on your part; we will automatically refund the tickets in the upcoming weeks.

Please note that we have to coordinate the refund process with the event organizers, and it can take a little longer during this time when people are working from home. It is possible that the refund will not appear on your account for another month, due to the large number of transactions we have to process. Your patience and understanding are greatly appreciated.

Please wait until April 30, 2020, to contact us if you haven't received your refund.

If you bought your tickets in person at the box office, you must go back to the box office, with your tickets and the card used for payment, to claim your refund.

What if my event is postponed due to Coronavirus? Should I request an exchange?

If you purchased tickets online or by phone for a postponed event, we will contact you to inform you of the new date. You can also visit the webpage of the show to see what the new date will be.

You do not need to exchange your tickets with our customer service; your tickets will be valid for the new date.

If you bought tickets in person at the box office and the event is postponed, you can keep your tickets, they will be valid for the new date.

What if my event is postponed due to Coronavirus, but I can't attend the event on the new date?

If you cannot attend the show on the new date, please contact us by email at [email protected]

If you bought tickets in person at the box office you can keep your ticket, it will be valid for the new date of the show. If you cannot attend the show on the new date, you must contact the box office for further details.

I can't travel because of government restrictions in place due to Coronavirus. Can I get a refund?

We can only offer refunds if the event organizers canced the event. If you have a tickets for an event that hasn't been cancelled, regular exchange and refund policies apply, ie, we cannot offer exchanges or refunds.

I'm worried about Coronavirus. Can I get a refund?

We can only offer refunds if the event organizers cancel the event. If you have a ticket for an event that hasn't been cancelled, regular exchange and refund policies apply, ie, we cannot offer exchanges or refunds.

FAQ

FAQ

How do I purchase tickets?

You can purchase tickets by going to our website at www.ticketpro.ca, by calling our customer service at 1-888 311-9090, or in person at a Ticketpro Outlet. Click here for a complete list of Ticketpro Outlets. The Ticketpro website and customer service accept Visa, MasterCard, American Express, and Interac Online. Ticketpro outlets accept cash.

Which banks offer Interac Online?

The following banks currently offer Interac Online: Royal Bank, and Canada Trust.

How do I print my e-Ticket?

An email will be sent to you within a few minutes of purchasing your tickets. The email will include your e-Ticket attached as an Adobe PDF file that you print on any printer on standard 81/2" x 11" paper.
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Is my e-Ticket a valid ticket?

Yes, your e-Ticket is a valid ticket. No other ticket will be sent to you.

What if I haven't received my e-Tickets?

If you are unable to find the email containing your e-Ticket, it is possible that it was caught by your spam filters. Make sure to check your Junk or Spam folder for an email titled "Ticketpro Confirmation", and drag it back to your inbox or mark it as Not Spam.

If you are using Gmail, the email may be found in the Promotions tab of your inbox.

You can also print your e-Ticket yourself: log into your Ticketpro account, click on the "My tickets" link at the top of the page, then click on "Reprint tickets".

For more help, please call in to our customer service at 1-888 311-9090 and our operators will be happy to help get your tickets to you.

How can I reprint my e-Tickets?

To reprint your e-Ticket, log into your Ticketpro account, click on the "My tickets" link at the top of the page, then click on "Reprint tickets".

What do I do if I lose my tickets or they don't come in the mail?

If you lose your tickets or they don't arrive in the mail, please contact Ticketpro at 1-888 311-9090.

Can I get a refund or exchange my tickets?

No. All sales are final. If an event is cancelled you will be advised by email or by telephone on how to get a refund or use the tickets for the rescheduled event.

Why do you charge a service fee?

The service fee covers the cost of providing a service; it pays for things like the software that provides the convenience of online purchasing and e-tickets, our customer service which is available to you 7 days a week from 10am to 11pm, the printing and distribution of tickets, etc.

Who determines the amount of the service fee?

Ticketpro works with the event organizer to determine the service fee. It will vary depending on the event and the ticket price.

We are here to help. If you have any problems purchasing tickets please call us at 1-888-311-9090 or by email at [email protected].



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